Extended Stay America Suites - Detroit - Southfield - I-696, Farmington Hills

My stay at the hotel had its ups and downs. The rooms were incredibly dated and in need of many repairs, with an unpleasant smell of sewage and stale cigarettes. From dealing with a non-working elevator to being locked out of my room despite extending my stay, it wasn't the smoothest experience. However, the service provided was a mix of rudeness and helpfulness, with the staff being rude at times but also apologetic and offering a refund. The location had its perks but could use some updating, and the dining experience was disappointing, resembling a run-down apartment complex more than a hotel.

I can't say enough good things about my stay at this hotel in Southfield. From the impeccably clean and cozy rooms, the warm and welcoming staff, to the convenient location, it truly felt like a home away from home. However, the dining area could use some improvement in terms of ambiance and options, but overall, this is by far the best hotel in the area.

My stay at the hotel was a mixed experience. The rooms, more like apartments, were spacious and the beds were clean and comfortable. However, there was an issue with the door lock that required me to switch rooms. The cleanliness and furniture could use more attention. The service was a rollercoaster ride - the manager was a disappointment, but staff members like Eirelle, Ashley, Vee, Morgan, Rena, and Monica truly shone, going above and beyond, especially in these challenging times. The location, although quiet, seemed a bit sketchy, but it was convenient for access. As for the dining experience, it fell short with just coffee, muffins, and granola bars, not exactly a fulfilling breakfast. Let's dive into the details.